Terms & Conditions

These Terms & Conditions govern your use of this website and any order you place on it. Please read them before ordering. By placing an order you confirm that you accept these Terms.

1. Who we are

This website is operated by Baebis World Sdn Bhd ("Baebis", "we", "us", "our"), a company incorporated in Malaysia with its business address at 6, Jalan PJS 5/28A, Pusat Dagangan Petaling Jaya Selatan, 46150 Petaling Jaya, Selangor, Malaysia. You can reach us at sales@baebisworld.com.

2. These Terms

These Terms apply together with our Refund & Exchange Policy and our Privacy Policy, which form part of your agreement with us.

We may update these Terms from time to time. The version shown on this page at the moment you place an order is the version that applies to that order. We will post the date of the latest change at the top of this page.

3. Who may order

You must be at least 18 years old and able to enter into a binding contract to place an order. If you are ordering on behalf of a business, you confirm that you are authorised to do so.

If you create an account, you are responsible for keeping your login details confidential and for activity carried out under your account. Please tell us promptly if you believe your account has been used without your permission.

4. Orders and acceptance

Our product listings are an invitation to order, not an offer. Your order is an offer to buy. A contract is formed only when we send you an order confirmation or despatch the goods, whichever happens first.

We may decline or cancel an order, in whole or in part, before despatch where:

the item is out of stock;
a price, description, image or promotion was published in error;
we cannot verify your payment, identity or delivery address;
we reasonably suspect fraud, abuse of a promotion, or resale in breach of these Terms; or
we are unable to deliver to your location.

If we cancel an order you have already paid for, we will refund the amount paid for the cancelled items. That refund is your sole remedy in these circumstances.

5. Prices and payment

Prices are shown in Malaysian Ringgit (MYR) and include any tax that applies, unless stated otherwise at checkout. Delivery charges are shown separately before you confirm your order.

We may change prices at any time, but a change will not affect an order we have already confirmed.

Payment is taken through our payment providers at checkout. We do not store your full card details. If your payment is reversed, charged back or fails after despatch, we may suspend your account and recover the amount due.

We make reasonable efforts to keep listings accurate. If we discover a material pricing or description error after you order, we will contact you to confirm the corrected order or cancel it and refund you in full.

6. Delivery

Delivery timeframes shown on the site are estimates, not guarantees. Delays caused by couriers, weather, public holidays, peak periods or events outside our reasonable control are not within our control.

Risk in the goods passes to you when the goods are delivered to the address you provided, or to any person at that address who accepts the parcel. Please make sure the address and contact number you give us are correct and that someone can receive the parcel.

Responsibility for loss, damage or tampering in transit after handover to the courier is addressed in our Refund & Exchange Policy. Please read it before you order, including the requirement to keep an unboxing video for claims.

7. Products, packaging and storage

Baebis products are foods for infants and young children. They are not medicines and are not intended to diagnose, treat, cure or prevent any condition.

Always read the pack. The ingredient list, allergen information, age suitability, preparation instructions, storage instructions and expiry date printed on the product packaging are the authoritative information for that product. Where anything on this website differs from the pack, the pack prevails.
Allergens. If your child has a food allergy or intolerance, check the ingredient and allergen statement on every pack before use, including on repeat orders, as formulations and suppliers can change.
Introducing new foods. Decisions about what and when to feed your child are yours. If you are unsure whether a product suits your child, speak to a healthcare professional.
Storage. Store products as stated on the packaging. Product quality can be affected by heat, humidity and handling after delivery.

Product images are for illustration. Packaging, pack size and design may be updated by the manufacturer from time to time.

8. Returns, exchanges and refunds

Returns, exchanges and refunds are governed by our Refund & Exchange Policy, which forms part of these Terms. In short: requests must be raised within seven (7) calendar days of delivery, and food products are generally non-returnable except in the specific circumstances set out there.

Nothing in these Terms or in that policy removes or limits your statutory rights under Malaysian law, including the Consumer Protection Act 1999 and the Sale of Goods Act 1957.

9. Promotions, vouchers and free gifts

Promotions, discount codes and vouchers are valid only for the period and on the terms stated, cannot be exchanged for cash, and cannot be combined unless we say so.
Free gifts, samples and promotional items are offered while stocks last and are covered by our Refund & Exchange Policy.
We may withdraw or amend a promotion at any time before your order is confirmed.
We may cancel orders and void discounts where a code has been obtained or used in a way we reasonably consider abusive, automated or outside its intended purpose.

10. Resale and bulk orders

Products sold here are for personal or household use. You may not resell them commercially, list them on a marketplace, or present yourself as an authorised Baebis stockist without our written agreement. For wholesale or stockist enquiries, please contact us.

11. Our content

All content on this website — including the Baebis name and logo, text, photography, packaging artwork, illustrations and layout — belongs to us or our licensors and is protected by law. You may view, download and print pages for your own personal, non-commercial use. Any other use, including copying for a competing or commercial purpose, needs our written permission.

12. Reviews and anything you submit

If you send us a review, photo, comment or other material, you confirm that it is your own, that it is accurate, and that it does not infringe anyone else's rights. You give us a non-exclusive, royalty-free licence to use, reproduce and display that material in connection with our products and marketing, with attribution as shown where you provided a name.

We do not publish a customer's words or image on this website without asking that customer first. We may decline to publish, or remove, anything that is unlawful, misleading, offensive, or that makes a health or medical claim about our products.

13. Acceptable use

Please do not misuse this website. In particular, do not attempt to gain unauthorised access to it, interfere with its operation, scrape it at a scale that affects other users, introduce malicious code, or use it for any unlawful purpose.

14. Other sites and marketplaces

This website may link to other sites, including our stores on marketplaces and the Google Maps listings of shops that stock our products. We do not control those sites and are not responsible for their content, products or policies.

Orders placed on a marketplace are not covered by these Terms. If you bought from our Shopee, TikTok Shop, Lazada or any other marketplace store, or from a retail stockist, that platform's or retailer's own terms, returns process and dispute resolution apply to your order.

15. Our responsibility to you

We will supply products with reasonable care and skill and in line with their description.

We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, or for business losses such as loss of profit, revenue or opportunity, since our products are supplied for personal and household use.

Where we are liable, our total liability in connection with an order is limited to the amount you paid for that order, except where the law does not allow such a limit.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

16. Events outside our control

We are not in breach of these Terms, and not liable for delay or failure to perform, where that is caused by an event outside our reasonable control — including natural disasters, epidemics, fire, flood, strikes, failures of utilities or telecommunications networks, courier failure, or acts of government. If such an event is likely to delay your order materially, we will contact you and you may cancel the affected items for a refund.

17. General

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force.
If we do not insist on a right straight away, that does not prevent us from enforcing it later.
We may transfer our rights and obligations under these Terms to another business; your rights will not be affected.
A contract under these Terms is between you and us. No other person has rights to enforce it.

18. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

If something has gone wrong, please contact us first at sales@baebisworld.com — most issues are resolved quickly. You may also refer a consumer claim to the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) where your claim is within its jurisdiction.